FAQ

DOES THE FRAMED ARTWORK ARRIVE ASSEMBLED?

Yes. The poster arrives already installed in its aluminum frame, so no poster or frame assembly is required.

IS A HANGING KIT INCLUDED?

Yes. A hanging kit is included with the frame. The exact setup may vary by production location.

ARE SCREWS OR NAILS INCLUDED?

No. Screws and nails are not included. Choose wall-mounting hardware appropriate for your wall type and capable of safely supporting the framed artwork.

IS THE FRONT MADE FROM GLASS?

No. The artwork is protected by clear plexiglass, which is lighter and more impact-resistant than glass.

WHY DOES THE PLEXIGLASS LOOK BLUE, CLOUDY, OR SCRATCHED?

Protective film may be present on both sides of the plexiglass. The film can have a blue tint and may resemble scratches, bubbles, cloudiness, or a color cast. Carefully check for and remove the protective film before reporting damage.

DOES 16 × 24 INCHES INCLUDE THE OUTSIDE FRAME?

No. The 16 × 24-inch measurement refers to the artwork/poster size, not the complete outside dimensions of the frame.

Based on the manufacturer’s published aluminum frame profile, the complete framed piece is estimated to measure approximately 16.8–17.2 inches wide by 24.8–25.2 inches tall—roughly 17 × 25 inches overall.

The aluminum frame profile is approximately 0.4–0.6 inch wide and 0.79–0.98 inch deep.

These are estimated dimensions. The exact frame profile and finished outside dimensions may vary slightly depending on the frame supplier and production partner.